Support Center
Get help with your Eye4 security systems and find answers to common questions. New to Eye4? Check out our product lineup or feature overview.
Frequently Asked Questions
Installation & Setup
How long does installation take?
Most installations are completed within 2-4 hours, depending on the number of cameras and complexity of your setup. Contact us for a personalized estimate.
Do I need special wiring?
Our wireless cameras require minimal wiring. For wired systems, our technicians handle all electrical work professionally. Learn more about our camera options.
Can I install the system myself?
While possible, we recommend professional installation to ensure optimal performance and warranty coverage. Download our manuals if you prefer DIY installation.
Technical Support
What if my camera goes offline?
Check your Wi-Fi connection first. If the issue persists, restart the camera or contact our support team.
How do I access recordings?
Use our mobile app or web portal to view live feeds and recorded footage from anywhere.
What's the video storage limit?
We include 30 days of cloud storage. Extended storage plans are available for longer retention periods. Contact us for pricing details.
Billing & Account
How much does monitoring cost?
Basic monitoring starts at $19.99/month. Professional monitoring with emergency response is $39.99/month. Get a quote for your specific needs.
Can I cancel my service?
Yes, you can cancel anytime with 30 days notice. Equipment remains yours after cancellation. Read our terms of service for details.
Do you offer warranties?
All equipment comes with a 2-year manufacturer warranty plus our 1-year service guarantee. Learn more about our company.
Quick Troubleshooting
Camera Not Recording
- Check power connection
- Verify Wi-Fi signal strength
- Restart the camera
- Check storage space
Poor Video Quality
- Clean camera lens
- Check internet bandwidth
- Adjust video quality settings
- Reposition camera if needed
App Connection Issues
- Update the mobile app
- Check device permissions
- Restart your phone
- Re-login to your account