Privacy Policy

1. Information We Collect

Eye4 collects information necessary to provide our security services:

• Personal Information: Name, address, phone number, email address
• Technical Information: IP addresses, device information, system logs
• Video Data: Recorded footage from installed security cameras
• Usage Information: How you interact with our systems and services

2. How We Use Your Information

We use collected information for providing our advanced security features:

• Providing and maintaining security services
• System monitoring and technical support
• Billing and account management
• Improving our services and customer experience
• Communicating important service updates

3. Video Data and Recordings

Your privacy regarding video recordings is paramount. Learn about our secure cloud storage:

• All video recordings remain your property
• Eye4 staff access recordings only for technical support when authorized
• Video data is encrypted during transmission and storage
• You control who can access your video recordings
• Recordings are automatically deleted according to your retention settings

4. Information Sharing

Eye4 does not sell, trade, or rent your personal information. Learn more about our company values. We may share information only when:

• Required by law or legal process
• Necessary to protect our rights or property
• You provide explicit consent
• Working with trusted service providers under confidentiality agreements

5. Data Security

We implement comprehensive security measures:

• End-to-end encryption for all video data
• Secure data centers with physical security controls
• Regular security audits and updates
• Employee background checks and confidentiality training
• Multi-factor authentication for account access

6. Your Rights and Choices

You have the right to control your data. Contact us to exercise these rights:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Control video recording settings and retention periods
• Opt out of marketing communications
• Request data portability

7. Data Retention

We retain information only as long as necessary. Get support for data management questions:

• Video recordings: According to your chosen retention period (up to 30 days)
• Account information: While you maintain an active account
• Billing records: As required by law (typically 7 years)
• Technical logs: Up to 12 months for troubleshooting purposes

8. Third-Party Services

Our services may integrate with third-party platforms (cloud storage, mobile apps). These services have their own privacy policies, and we encourage you to review them. Download our apps to get started.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Our Baby Monitor is designed for parental use only.

10. International Data Transfers

If you are located outside our primary service area, your information may be transferred to and processed in other jurisdictions. We ensure appropriate safeguards are in place.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our services. Check our Terms of Service for related information.

Contact Us

For privacy-related questions or requests, contact our Data Protection Officer. Visit our support center for additional help:

Email: [email protected]
Phone: +1 (800) 655-1819